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WARRANTY

WARRANTY

"5 YEARS PROTECTION ON YOUR FURNITURE"

Sit back and Relax. You are backed by the best warranty in the industry. Virtually any defect in the construction or craftsmanship of your furniture is protected with The Étienne’s 5 year Furniture Protection Plan. You're covered right from the original date of purchase, including the costs of repairs. There are no hidden fees, charges, or deductibles for any services performed. PLUS you will have the Full Circle 100% Value Back Product Protection; which means if you do not require service during your warranty period you will receive a credit towards another purchase*

"5 YEARS PROTECTION ON YOUR FURNITURE"

Sit back and Relax. You are backed by the best warranty in the industry. Virtually any defect in the construction or craftsmanship of your furniture is protected with The Étienne’s 5 year Furniture Protection Plan. You're covered right from the original date of purchase, including the costs of repairs. There are no hidden fees, charges, or deductibles for any services performed. PLUS you will have the Full Circle 100% Value Back Product Protection; which means if you do not require service during your warranty period you will receive a credit towards another purchase*

Full Furniture Protection


Every day you put furniture through a rigorous routine. The Étienne provides you with comprehensive coverage for defects in the construction of your furniture resulting when used under normal, daily use. With this Plan, your furniture is protected and will provide you with the comfort in knowing that we will repair your furniture in the event you require service.

The extended Furniture protection also extends coverage to wood furniture components. Please refer to your Furniture Warranty certificate by your invoice purchase date to understand your extended warranty coverage.

Accidental Stains


Go ahead and live your life to the fullest. Whether you have little ones or like to entertain, investing in this Plan makes perfect sense. The Étienne provides you with single-incident* coverage for accidental stains from water, food, beverages, and cosmetics. Contact us as soon as the accident occurs, and we will assist you in applying your coverage with several cleaning options or repair if necessary.

Rips and Tears


Rips, and tears on all fabrics, including vinyl, bonded, and faux leathers, may occur with normal use. This Plan covers a single-incident* repair of surface fabrics

Bonded, faux and fabric leather products are covered under the 1st year manufacturer’s warranty for cracking and peeling.

As-Is Purchases


All as-is furniture purchases carry the same warranty as new merchandise with the exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces), which will be noted on your invoice at the time of purchase. Extended warranties can also be purchased for as-is items, but will exclude coverage of existing defects. The Étienne will only cover up to the purchase price of the item, not its original value.

COVERAGE

WARRANTY

Protect Your Furniture Investment Today

You can get this incredible furniture coverage even when shopping online. Look for the option to add The Étienne’s 5 Year Furniture Protection Plan during the checkout process. Please Note: When purchasing a furniture protection plan online, the plan will cover all furniture products in your order.

WARRANTY

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COVERAGE

WARRANTY

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Protect Your Furniture Investment Today

You can get this incredible furniture coverage even when shopping online. Look for the option to add The Étienne’s 5 Year Furniture Protection Plan during the checkout process. Please Note: When purchasing a furniture protection plan online, the plan will cover all furniture products in your order.

Full Coverage Details


The Étienne’s 5 Year Furniture Protection Plan covers a single-incident* repair of:

Upholstery Coverage Leather & Faux, Fabric
Electronic components
All moving parts
Mechanism failure
Defective construction
Faulty joints and springs
Accidental food and beverage stain
Accidental human and pet biological stains
Pen ink, crayon, marker
Nail polish and cosmetics
Failed stitching
Seam separation
Accidental rip or cut
Accidental cigarette burn
Cracking and peeling of finish (excluding bonded and faux leather)
Accent Tables, Working Desks Furniture Coverage Wood and Wood Type Finishes
All moving parts
Defective construction
Faulty joints and springs
Accidental food and beverage stain
Pen ink, crayon, marker
Nail polish and cosmetics
racking and peeling of finish
Changes in luster
Heat and liquid rings

The following are not covered under warranty


• Wear and Tear

• Abuse and neglect

• Physical damage from pets

• Delivery/Transportation

• Odors

• Cracking and peeling of bonded and faux leather

*Single-incident repair means a single incident of the above coverage. Should you need to make a claim, you must do so at the time the incident occurs. Otherwise coverage may not apply.

We hope your product won’t need repair, but if it does The Étienne has made requesting service as easy as possible.

Making a warranty claim

WHAT HAPPENED?

Making a warranty claim

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