It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in "your account" at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

We accept a variety of payments including PayPal, Apple Pay, Venmo, MasterCard, Visa, American Express, Discover, The Etienne Gift Card and Coupon.

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number beneath the scratch-off area on the back of the card. Then click Apply Coupon/Giftcard.

If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart separately. You will be able to specify the different addresses on the Shipping page in Checkout.

All items that qualify (given size and bulk considerations) will be shipped in a standard Crate and Barrel logo box. During Checkout, you will be offered the option of packaging a gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $5.50 per gift box, you can choose one box for all items or individual boxes for each item.

Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

The etienne Credit Card offers convenient financing options on qualifying purchases, as well as low monthly payments and no annual fee. You may apply online, at a store near you.

At Etienne, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

You can search among the assembly instructions for all of our products here.

At Etienne, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

If the item is available in a store or in a warehouse, it can be ordered. Call your local store, check online or call us at 800-967-6696.

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Learn more.

Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. If you prefer not to order online, you can place your order by phone at 800-967-6696. Customer service hours are Mon - Fri: 8 am to 7 pm CT; Sat - Sun: 8 am to 6 pm CT.

We are happy to ship furniture orders totaling more than $5000.00 USD to many locations overseas. Just fill up your shopping cart, then complete this online form to request a quote for international freight.

At this time, we have discontinued the option for international shipping of houseware items via Borderfree. We sincerely apologize for any inconvenience this may cause you.

If you prefer, we would be happy to ship your items to a freight forwarder of your choice. This can be done by placing an order online via our website and providing the address of the freight forwarding company.

We guarantee the best price. If you find a lower price on an identical name-brand item available at another store or website, we will happily match the price at the time of your purchase. Some exclusions and restrictions apply.

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Where and when applicable, we collect sales tax on shipping and handling.

Taxes also apply to Gift Boxes. This amount will be included in your Total Tax at Checkout.

Online purchases picked up at The Village at Gulfstream Park store in Florida require a tax on District Improvement Fees.

Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.